Privacy Policy
Information We Collect
- When you make a purchase or attempt to make a purchase through our website, we collect personal information such as your name, billing and shipping address, payment details, email address, and phone number.
- We collect certain data automatically, such as your IP address, browser type, time zone, and cookies that are installed on your device. We also track pages you visit, products you view, and your interactions with our site.
- We may collect and store your payment information when you make a purchase. This includes details related to your credit or debit card or other payment methods. This data is processed by third-party payment gateways to ensure secure transactions.
- When you place an order, we collect data about the products you purchase and how you prefer to receive them.
- If you contact us via email, chat, or social media, we may collect additional information to respond to your inquiries or requests.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending confirmation emails and shipping updates.
- Personalize your shopping experience by showing products based on your preferences.
- Communicate with you about new products, promotions, or changes to our policies.
- Analyze website traffic to improve our services and optimize our website’s performance.
- Prevent fraudulent transactions and ensure a secure shopping environment.
- Manage and improve our customer service interactions.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- We work with third-party providers (e.g., payment processors, shipping carriers) to help us deliver our services. They only have access to necessary information to complete their tasks.
- We may disclose your information if required by law or to protect our rights and comply with legal obligations.
Cookies and Tracking
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our site and improve your overall experience by remembering your preferences. You can control or disable cookies through your browser settings, but some site functionalities may be affected.
Data Security
We take the security of your personal information seriously. We implement a range of security measures, including encryption and secure servers, to protect your data. However, no online system is entirely foolproof, and we cannot guarantee the absolute security of your information.
Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
FÉMINI
Privacy Policy
Last updated: 15 October 2026
Your privacy matters to us. This Privacy Policy explains what personal data Fémini collects when you visit femini.com or shop with us, how we use it, and the choices you have. We handle personal data in line with applicable law, including Egypt’s Personal Data Protection Law No. 151 of 2020.
1. Who we are
Fémini is operated by [Registered company name], located at [Business address, City, Egypt]. We are responsible for the personal data described in this policy.
2. The information we collect
Information you give us:
- Your name, email address, phone number and delivery/billing address
- Account details such as your username and password
- Order details, sizes and, for bridal or made-to-measure pieces, any measurements you share
- Messages you send us by email, WhatsApp, social media or contact forms
- Reviews, photos and survey responses
Information collected automatically:
- Device and browser information, IP address and approximate location
- Pages viewed, products browsed, items added to your cart and how you reached the Website
- Information collected through cookies and similar technologies (see section 5)
Payment information: card payments are processed by our third-party payment provider. We receive confirmation of payment but do not store your full card details.
3. How we use your information
- To process, ship and deliver your orders, and to contact you about them
- To handle returns, exchanges, refunds and customer service requests
- To create and manage your account
- To produce made-to-order and bridal pieces to your specifications
- To send you news, offers and new arrivals — only where you’ve agreed to receive them
- To improve our Website, products and shopping experience
- To prevent fraud and keep the Website secure
- To comply with our legal and tax obligations
4. Our basis for using your data
We use your personal data where it’s necessary to fulfil your order or provide a service you’ve requested, where you’ve given your consent (for example, to marketing emails or non-essential cookies), where we need to comply with the law, or where it’s in our legitimate interest to run and improve our business in a way that doesn’t override your rights.
5. Cookies
We use cookies and similar technologies to keep the Website working (for example, remembering your cart), to understand how visitors use it, and — with your consent — to show you relevant ads on other platforms. You can manage or disable cookies in your browser settings; some features may not work properly if essential cookies are disabled.
6. Who we share your information with
We never sell your personal data. We only share it with trusted parties who help us run Fémini, and only as much as they need:
- Delivery and courier companies, to deliver your orders
- Payment gateways and banks, to process payments and refunds
- Website hosting, e-commerce and IT service providers
- Email, SMS and WhatsApp messaging providers
- Analytics and advertising partners (such as Google and Meta), where you’ve consented
- Professional advisers, and public authorities where required by law
7. International transfers
Some of our service providers may store or process data outside Egypt. Where this happens, we take reasonable steps to ensure your data receives an adequate level of protection, as required by applicable law.
8. How long we keep your data
We keep your personal data only for as long as we need it for the purposes above — for example, order records are kept for as long as required for accounting and tax purposes. Marketing data is kept until you unsubscribe. When data is no longer needed, we securely delete or anonymise it.
9. How we protect your data
We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections, secure payment processing and restricted access to customer information. No method of transmission over the internet is completely secure, but we work hard to protect your information.
10. Your rights
Subject to applicable law, you have the right to:
- Know what personal data we hold about you and receive a copy of it
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, where we don’t need to keep it for legal reasons
- Withdraw your consent at any time, including to marketing
- Object to or restrict certain uses of your data
- Make a complaint to the competent data protection authority in Egypt
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.
11. Marketing messages
If you’ve signed up for our newsletter or offers, you can unsubscribe at any time using the link in any email, by replying STOP to SMS/WhatsApp messages, or by contacting us. We’ll still send you messages about your orders.
12. Children
Our Website is not intended for children under 18, and we don’t knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we’ll delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last updated” date above.
14. Contact us
[Registered company name] (trading as Fémini)
[Business address, City, Egypt]
Email: [support@yourdomain.com]
Phone: [+20 XXX XXX XXXX]
WhatsApp: [WhatsApp number]
Need a hand?
Our client care team is here for you, Sunday to Thursday, 10am–6pm (Cairo time).
[support@yourdomain.com] · [+20 XXX XXX XXXX]
