Refund and Returns Policy
This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
FÉMINI
Refund & Returns Policy
Last updated: 15 October 2026
At Fémini, every piece — from everyday sleepwear to bridal lingerie — is chosen to feel special. If something isn’t quite right, we’ll do our best to make it right. This policy explains how returns, exchanges and refunds work for orders placed on our website.
1. Return window
You may request a return or exchange within 14 days of receiving your order. Requests made after this period can’t be accepted, except for faulty items (see section 5).
2. Conditions for a return
To be eligible, items must be:
- Unworn, unwashed and unaltered
- In their original condition, free of perfume, makeup, deodorant or pet hair
- Returned with all original tags attached and in the original Fémini packaging
- Returned with any hygiene liners intact
We inspect every return. Items that don’t meet these conditions will be sent back to you, and no refund will be issued.
3. Items we can't accept for return
For hygiene and personalisation reasons, the following are final sale unless they arrive faulty or incorrect:
- Briefs, thongs, panties, bodysuits and any item worn directly against intimate areas once the hygiene seal or liner has been removed
- Bridal pieces that are made-to-order, made-to-measure, custom-dyed or altered at your request
- Personalised or monogrammed items (e.g. embroidered robes)
- Items purchased on final sale or clearance, where marked as such
- Gift cards
4. Exchanges
We’re happy to exchange an eligible item for a different size or colour, subject to availability. If the item you’d like is out of stock, we’ll offer a refund or store credit instead. If the new item costs more, we’ll ask you to pay the difference; if it costs less, we’ll refund the difference.
5. Faulty, damaged or incorrect items
Please check your order as soon as it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll arrange a free collection and send you a replacement or a full refund, including any delivery fees you paid.
6. How to start a return
- Contact us at [support@yourdomain.com] or on WhatsApp at [WhatsApp number] with your order number and the item(s) you’d like to return or exchange.
- We’ll confirm whether the item is eligible and share the return instructions.
- Pack the item securely in its original packaging with all tags attached.
- Hand it to our courier or send it to the address we provide.
Please don’t send items back without contacting us first — unannounced returns may be delayed or refused.
7. Return shipping costs
Unless the item is faulty, damaged or incorrect, return shipping costs are paid by you and will be deducted from your refund where we arrange the collection. Original delivery fees are non-refundable.
8. Refunds
Once your return arrives, we’ll inspect it within 3 business days and let you know whether it’s approved. Approved refunds are issued as follows:
- Card or online payments: refunded to the original payment method. Depending on your bank, it can take 7–14 business days to appear.
- Cash on delivery: refunded by bank transfer, mobile wallet (e.g. InstaPay or Vodafone Cash) or store credit — whichever you prefer.
- Store credit: issued immediately as a gift card code, valid for 12 months.
9. Cancelling an order
You can cancel free of charge any time before your order has been shipped — just contact us as soon as possible. Once an order has shipped, it’s treated as a return under this policy. Made-to-order and made-to-measure bridal pieces can’t be cancelled once production has started; any deposit paid for such items is non-refundable after that point.
10. Refusing a delivery
If you refuse a cash-on-delivery order without cancelling it in advance, we may ask for the delivery and return fees to be paid before accepting future cash-on-delivery orders from you.
11. Your legal rights
This policy does not affect your statutory rights as a consumer under the laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018.
12. Contact us
[Registered company name] (trading as Fémini)
[Business address, City, Egypt]
Email: [support@yourdomain.com]
Phone: [+20 XXX XXX XXXX]
WhatsApp: [WhatsApp number]
Need a hand?
Our client care team is here for you, Sunday to Thursday, 10am–6pm (Cairo time).
[support@yourdomain.com] · [+20 XXX XXX XXXX]
